Frequently Asked Questions (FAQs)

Being plan managed means that a NDIS-registered plan management provider (such as Aspire Plan Management) takes care of the admin of your NDIS funding.

We receive, pay, and record all invoices from your providers so you don’t need to worry about claiming payments through the NDIS My Place Portal or archiving receipts. we check the invoices are correct and contain all the required information such as NDIS codes and correct pricing. Paying providers on your behalf and answering their enquiries. Provide monthly statements. Having a plan manager also means you can use service providers who are either registered or not registered with the NDIS.

To be plan managed, you must have ‘Improved Life Choices’ included in your NDIS plan.

If you have an upcoming planning meeting or review, make sure to request Improved Life Choices is included in your plan. This category covers all plan management fees so there is no expense to you. If you have a current plan that does not have Improved Life Choices included, but you do wish your plan to be plan managed, simply request a plan review of your NDIS plan to have plan management included. If you need assistance with the plan review, contact us for more information.

No, being plan managed costs you nothing, when your plan includes Improved Life Choices, this includes the initial one-off cost (per plan) of getting you set up in our system and on the NDIS portal and supporting you as you transition to plan management, as well as our flat rate monthly fees. the NDIA completely covers the initial and monthly fees.

The NDIS will fund claims for ‘reasonable and necessary’ supports. These are goods or services directly relevant to achieving the specific goals and objectives detailed in your NDIS plan.

The NDIS is unlikely to approve claims that are not directly related to a participant’s disability, such as items everyone has to pay for like daily living costs, entertainment, food, support items already delivered under other government funding schemes (such as education or Medicare), items that do not represent value for money, and items that may pose a risk of harm to the participant or others.

You can find more info about reasonable and necessary supports on the NDIS website.

If you already have service providers that you want to work with, that’s great. Our process is simple, and we are able to work with almost any provider, as long as they have an ABN and the good or service meets NDIA’s definition of “reasonable and necessary”.
If you are looking for providers to engage, we can help point you in the right direction. Getting started with providers is straight-forward too. Getting started with new providers is straight forward, we can send you a document containing all the information a prospective provider will need. From there, the rest is up to us!
If you’re not happy with your services, please get in touch with our team and we can assist in transitioning to a new provider.

If you are looking for providers to engage, we can help point you in the right direction. Getting started with providers is straight-forward too. Getting started with new providers is straight forward, we can send you a document containing all the information a prospective provider will need. From there, the rest is up to us!

If you’re not happy with your services, please get in touch with our team and we can assist in transitioning to a new provider.

All plan managers need to be NDIS registered and provide you with financial administration services. Your providers send their invoices to us and we pay them on your behalf and our budget coaches help you manage your budget and discuss what you might like to purchase. If you request plan management, your NDIS planner will make your budgets plan managed which will allow us to claim for services on your behalf and pay your service providers directly.

Plan management is added to your plan separately under the Improved Life Choices budget so it won’t cost you anything. The Improved Life Choices budget is added into your plan if you choose to plan manage your plan.

If you wish to change to plan-managed you should contact your NDIA planner or LAC to see if they can do a soft touch review to change your plan from agency to plan managed. Unfortunately, Aspire Plan Management can’t do this for you, but we can help you with what you need to ask for.

Yes you can, Your plan is yours, meaning you can change Plan Managers or any other service provider at any time. If you intend to transfer to Aspire Plan Management from another provider during your current plan, you should check you current Service Agreement and check what period of notice you have to provide which may be around 2 – 4 weeks. All you need to do is provide them notice in writing that you are changing Plan Managers and you can register with us straight away, but we won’t be able to provide Plan Management services until your notice period has finished. Simply give a call and we will be happy to assist you through this process.

If Self-Management is not what you were expecting, you should contact the NDIA on 1800 800 110 to discuss your concerns and advise them that you prefer to move to Plan Management because of all the benefits that Plan Management provides. There will be varying times to transition across to Plan Management depending on your circumstances, but the NDIA will be able to assist otherwise call us and we can guide you through the process.

Yes, certainly you can, Aspire plan management take pride in delivering Plan Management services to your clients and supporting your role by providing up-to-date details regarding your client’s funds.